About Us

We are a small consultancy and training company that works closely with customers in all sectors to deliver change and improvement working mainly in social care and specialising in service reviews, safeguarding training and Safeguarding Adult Reviews.


Mick Lowe formed the company in 1998 after a long period in local government where he had been a director for ten years and had previously been head of adult services in a London Borough. Phillida Miles joined the business as a co-director more than ten years ago after working in health and in social care as a social worker and social care manager.

We have completed over 900 independent projects over this time ranging from training thousands of health and social care staff and transforming key public services in the UK but also leading on central government decentralisation in countries such as Albania and West Bengal.  (For a list of  our customer base, click here.)

Phillida Miles (Director)

Phillida has worked in health and social care for over 30 years. Before becoming a consultant and trainer, she gained extensive experience in acute mental health, residential care and community based social work services both as a practitioner and manager. Previously working in Children’s Services, she has also managed two different learning disability teams and an assessment team – all in adult social care – and worked as an independent chairperson of child protection conferences and completed Safeguarding Adult Reviews.

Phillida designs and delivers a range of programme of learning and development for social care and health staff and managers incorporating legislation, national and local policy, best practice and new developments in health and social care practice. (See the appendix for the recent training delivered and the relevant local authorities.) She is a specialist in safeguarding and supervision training and has adapted all the LCS material to enable on-line, interactive training and specifically designed workbooks for each event.

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Mick Lowe (Director)

Mick is an experienced senior, public sector manager, consultant and non-Executive Board member across all main sectors of the economy. He worked for 5 different local authorities for 19 years (10 at director level) and has run his own management consultancy practice for 20 years having completed over 900 separate programmes and projects.

He has worked in, with or for health and social care all his working life. He has led numerous organisational design and transformation programmes that have enhanced and strengthened performance, been person-centred that have delivered significant improvements with considerable cost reductions. He has also worked with numerous organisations in a Board Member/Executive Director capacity to define organisational culture and purpose; set and monitor targets and provide support to and manage the performance of both Executive and non-executive Directors – including MDs.

With a first degree in International Development, Mick has also worked on a number of international change programmes in Bangladesh, India, South Africa and Albania where he led a government decentralisation programme.

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Seamus Doherty

Seamus has 25 years’ experience working in health and social care, delivering safe, high quality services that promote positive outcomes for service users and their families. He is a safeguarding expert and has been training social workers, health professionals and adult social care staff in all aspects of adult safeguarding.

For over 16 years he worked as a Safeguarding Adults Co-ordinator for the London Borough of Harrow addressing thousands of cases referred under Safeguarding Policies and Procedures, working on some of the most complex issues.

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Mick Haggar

Mick has over 30 years’ experience in social care, 24 years as a qualified social worker with 15 specialising in Safeguarding Adults. He is a Qualified as an independent Best Interests Assessor under Deprivation of Liberty Safeguards and is already training social workers and other professionals in the new Liberty Protection Safeguards that will come into force later in 2021. He has detailed knowledge of the latest legal and national policy context of Safeguarding Adults, including contributing to the development of previous Pan London Procedures, Protecting Adults at Risk.

He has over 7 years’ experience as the lead officer, overseeing the implementation of Safeguarding Adults in two London boroughs and is a specialist in all aspects of Adult Safeguarding, including case work audit; training; service improvement through process redesign, independent investigations both undertaken and overseen as the independent chair of strategy meetings and case conferences; presenting evidence at Coroner’s Court; an independent author of numerous Safeguarding Adults Reviews under S44 of the Care Act 2014 and, in 2017, completed accreditation with SCIE for undertaking SARs using Learning Together methodology.”

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Caroline Skinner

Caroline is a registered social worker, practice educator, counsellor and coach with thirty years’ experience working in the health and social care sector. She has worked in Children’s Services as a manager, in acute mental health settings and in the specialist NHS substance misuse service as a social work practitioner.

Caroline has been both in practice and run a business in health and social care consultancy for twenty years with an emphasis on adult well-being and resilience. She has a formal education in training others and uses this, coupled with her skills in counselling and coaching, to support staff in the workplace.

She specialises in mentoring and coaching new managers and those referred as having performance issues at work. She has a sensitive but structured method to her work and has a motivational/strengths-based approach to all that she does. She is also a trained action learning facilitator which encompasses working with small groups encouraging professional and personal development of individuals to improve functioning, confidence, and resilience in the workplace. Action Learning can also be described as co-coaching, so this way of working is congruent to her approach in learning and development.

Caroline works hard to engage and empower all whom she works with and has a good track history of working with regular customers who return over the years as she has established good trusting working relationships with them. She is flexible in her approach and is always committed to find the best bespoke approach to her work with all groups and individuals.

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