In June 2009 the Care Quality Commission published plans on how it will assess the provision and commissioning of health and adult social care in its first year.
Building on the work of predecessor regulators, the CQC is introducing an approach that assesses quality across health and social care as it moves towards a single registration system for providers of care in both sectors in 2010.
The approach features both periodic and special reviews and draws attention to how the sectors of health, mental health and adult social care work together. There will also be indicators that measure the outcomes for people and their experience of care.
LCS consultants have completed a number of contracts with PCT’s linked to commissioning, service reviews and performance management. Examples include:
Work between March –July 2009 with a London PCT to commission a statutory mental health service. Phillida Miles worked collaboratively with commissioners, providers and the mental health trust to develop a service specification using the national guidance and NHS contract requirements. She also supported the provider to set up this new service and developed outcome measures for performance management.
Phillida also reviewed adult advocacy services for a PCT and London borough Council between September 2008 – February 2009. This work:
Brought together key national and local indicators
Summarised models of best and better practice
Evaluated the current services available
Made recommendations for an approach that would best meet both current and future needs
Our work helped to secure additional funding and provide a platform for the tendering process for future advocacy provision to begin.